C
Hiring companyCALYX
Verified today
Associate Technical Support Analyst
Hyderabad,India Full-time
About the role
LE1730 Heron Health Pvt Ltd's Technical Support team ensures reliable operation of business systems for end users. The Associate Technical Support Analyst resolves incidents, manages problems, and provides first‑line customer service while documenting solutions and improving processes. Hyderabad, India, on‑site role.
What you’ll do
- Investigate and resolve system incidents
- Implement problem remedies and preventative measures
- Provide first‑line support and diagnose issues
- Maintain incident records and communicate actions
- Develop and apply support standards and documentation
- Engage stakeholders and gather feedback
What you’ll bring
- Bachelor's Degree in technical discipline or equivalent
- ITIL V3 Certification
- Fluent English
Nice to have
- Customer service experience
- Experience using tools to communicate progress to stakeholders
Skills
Customer ServiceIncident ManagementProblem ManagementStakeholder CommunicationProcess ImprovementTechnical Support
Benefits
- Medical plan for employee and dependents
- Provident fund of 12%
- Gratuity scheme
- Life and personal accident insurance
Education
Bachelor's