About the role

Associate Technical Support Consultant role based in India (Pune/Baroda) within a global support environment focused on enterprise healthcare software and healthcare IT. The position provides first-level technical assistance, investigating application issues, managing support cases, and collaborating with senior consultants and cross-functional teams to drive timely resolutions. It is an entry-level, hybrid role for fresh graduates or candidates with 0–1 year of experience, involving rotational U.S.-aligned evening, night, and weekend support coverage.

What you’ll do

Provide first-level technical support to customers using enterprise healthcare software applications, ensuring issues are investigated and resolved efficiently.
Analyze reported problems by gathering relevant information, reviewing system logs and error messages, and following established troubleshooting procedures.
Investigate and manage support cases through ServiceNow or other ticketing platforms, maintaining accurate documentation of findings, actions, resolutions, and customer communications.
Follow established Standard Operating Procedures, knowledge articles, and troubleshooting guides to address common technical issues consistently.
Perform basic application configuration, validation, and troubleshooting activities under the guidance of senior technical team members.
Collaborate with senior consultants, development, infrastructure, database, interface, and other technical teams when additional expertise is required.
Escalate critical or high-impact incidents promptly and maintain appropriate follow-up through resolution.
Meet defined service-level, productivity, quality, and customer satisfaction targets.

What you’ll bring

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline.
0–1 year of relevant experience or fresh graduate status.
Basic understanding of Windows operating systems, networking fundamentals, databases, SQL concepts, application troubleshooting, and software development or support principles.
Strong analytical and problem-solving abilities with a structured approach to investigating technical issues.
Good written and verbal English communication skills to explain technical information clearly.
Strong attention to detail and commitment to accurate case documentation and follow-through.
Customer-focused mindset with the ability to remain professional and composed when handling support issues.
Flexibility to work U.S.-aligned shift timings and participate in occasional weekend on-call coverage.

Skills

Windows operating systemsNetworking fundamentalsDatabasesSQL conceptsApplication troubleshootingSoftware development or support principlesAnalytical and problem-solving abilitiesWritten and verbal English communication

Benefits

Full-time position with a remote/hybrid work opportunity in India, with the role associated with Pune/Baroda.
Structured training and hands-on learning designed to help entry-level professionals build expertise in enterprise software and technical support.
Exposure to healthcare IT, enterprise applications, databases, interfaces, incident management, and application troubleshooting.
Competitive compensation and benefits package.
Opportunity to work with modern support technologies, automation, and AI-assisted troubleshooting capabilities.

Education

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline