H
Hiring companyHP
Verified today
Field Technical Support Associate 2
Mumbai, Maharashtra, India Full-time On-site
About the role
HP Inc. delivers tailored post-sales software services to local accounts through the Trade Floor Support team. The Field Technical Support Associate 2 troubleshoots IT infrastructure problems, resolves customer queries, and utilizes proactive monitoring for issue prevention. This full-time role is based in Mumbai, Maharashtra, India.
What you’ll do
- Deliver tailored post-sales software services to local accounts
- Respond to a range of customer queries
- Utilize proactive monitoring for issue prevention
- Troubleshoot IT infrastructure problems
- Maintain high customer satisfaction by resolving issues promptly
- Support operational plans and perform assigned tasks under supervision
What you’ll bring
- Ability to troubleshoot IT infrastructure problems
- Skill in addressing customer requirements promptly
- Capacity to resolve issues under supervision
- Adherence to operational standards
Skills
IT troubleshootingPost-sales supportCustomer serviceIssue resolutionProactive monitoringInfrastructure support
Benefits
Equal Employment Opportunity (EEO) employer status