Technical Support - Field

About the role

Technical Field Force at JSW Motors provides diagnostic and technical support to dealer workshops, ensuring efficient service issue resolution and enhancing customer satisfaction. The role assists dealers with diagnostics, monitors field failures, implements repair methodologies, and supports digital diagnostic tools and training for technicians. Mumbai, India, on-site work model, relocation assistance available.

What you’ll do

• Provide diagnostic assistance and manage escalations for complex service issues
• Identify and monitor new field failures and process resolutions
• Implement repair methodologies and serviceability initiatives
• Coordinate technical activities and campaigns to completion
• Maintain knowledge repository of service bulletins and manuals
• Support enhancements to digital diagnostic tools and connected services
• Train dealer technicians on new models, systems, and tools
• Monitor warranty trends and provide product improvement feedback

What you’ll bring

• 9+ years automotive service technical support experience
• Mechanical or Automotive Engineering degree or equivalent

Nice to have

• Diagnostics and troubleshooting of vehicle systems
• Experience with data loggers and telematics
• Hands‑on workshop tool usage
• Root cause analysis and corrective action implementation

Skills