Helix Support / Technical Support Analyst

About the role

Müller's Solutions' Helix Support team provides expert assistance for Helix environments, ensuring clients can efficiently manage version control, deployments, and integrations. The Technical Support Analyst troubleshoots Helix Core issues, guides onboarding, and documents solutions while collaborating with development and DevOps teams. Remote work based in Riyadh, Saudi Arabia with a hybrid model.

What you’ll do

• Provide first-level technical support for Helix users
• Troubleshoot Helix Core configuration, integration, and performance issues
• Assist in client onboarding and training on Helix functionalities
• Document technical issues and solutions for knowledge base
• Collaborate with development and DevOps teams to implement solutions
• Stay current on Helix updates and communicate changes to clients
• Participate in continuous improvement of support processes

What you’ll bring

• Bachelor's degree in Computer Science or related field
• 2-4 years technical support experience
• Strong knowledge of Helix Core and version control systems
• Experience with scripting or automation tools
• Excellent communication and remote teamwork skills

Nice to have

• Bachelor's degree in Computer Science or related field
• 2-4 years technical support experience
• Helix Core expertise
• Scripting/automation experience

Skills

Benefits

• Competitive salary
• Benefits package
• Opportunity to work on innovative projects

Education

Bachelor's Degree