Senior Salesforce Administrator

About the role

Dentsu Aegis Network India Private Limited’s Salesforce team empowers a global user base by delivering robust platform support and continuous improvement. The Senior Administrator manages user and license lifecycle, configures flows, approval processes, and dashboards, and troubleshoots integration issues while staying current with releases. Based in Bangalore, the role is on-site with a focus on agile project delivery and cross‑functional collaboration.

What you’ll do

• Manage user and license lifecycle, including setup, deactivation, roles, profiles, and permissions
• Provide L2 support and technical assistance to power users
• Configure and maintain flows, assignment rules, approval processes, page layouts, and dashboards
• Troubleshoot and resolve user issues promptly
• Support Salesforce integration with downstream systems
• Document best practices and develop user guides
• Stay updated on new releases and evaluate feature implementation
• Collaborate with product owners to prioritize platform enhancements

What you’ll bring

• 5+ years as Salesforce Administrator
• Certified Salesforce Administrator
• Sales Cloud certification
• Experience with Lightning and App development
• Experience with Flows
• Large global organization exposure
• Strong analytical and planning skills
• Excellent customer service and communication

Skills

Benefits

• Competitive salary
• Health benefits
• Paid time off
• Professional development opportunities
• Team collaboration