Senior Salesforce Administrator

About the role

Progress seeks a Senior Salesforce Administrator for its Enterprise Applications and Data team in India to ensure the stability, security, and operational excellence of its Salesforce ecosystem. This hybrid role involves platform administration, production support, release management, and business enablement using declarative tools and DevOps practices. The position requires balancing technical troubleshooting with stakeholder collaboration to optimize the platform.

What you’ll do

• Ensure stability, reliability, security, and compliance of the Salesforce platform
• Manage user access, permission sets, roles, and security controls
• Monitor platform health, integrations, and data quality proactively
• Lead production support, incident resolution, and root-cause analysis
• Design scalable solutions using Flows, validation rules, and reports
• Own release management, sandbox strategy, and change control
• Support DevOps practices including CI/CD and environment management
• Troubleshoot Apex/LWC code and collaborate with engineering teams

What you’ll bring

• 4+ years of Salesforce Administration experience in enterprise-scale environments
• Advanced knowledge of Flow Builder, Lightning Experience, and security models
• Experience with Sales Cloud, Service Cloud, and Experience Cloud
• Working knowledge of Apex, LWC, SOQL, and REST integrations
• Bachelor’s degree or equivalent practical experience

Nice to have

• Salesforce certifications (Administrator, Advanced Administrator, etc.)
• Familiarity with Agile/Scrum, Jira, Copado, GitHub, and CI/CD
• Experience with AI tools like Agentforce or Einstein is a plus

Skills

Benefits

• Competitive remuneration package
• Employee Stock Purchase Plan Enrolment
• 30 days of earned leave plus birthday off
• Premium Group Medical Insurance for employees and dependents
• Professional development reimbursement

Education

Bachelor’s degree in a related field, or equivalent practical experience.