CBG SBB Relationship Manager - Working Capital

About the role

The CBG: SBB Relationship Manager - Working Capital role at Axis Bank Ltd. in New Delhi is part of the bank's sales force, focused on acquiring customers and growing the lending book through NTB and ETB portfolio expansion. Day-to-day, the Relationship Manager manages a team of executives selling loan products, sources business through channel teams, nurtures branch relationships, handles end-to-end product activities from login to disbursement, and ensures customer satisfaction while managing portfolio health and renewals. The position reports into the CBG department under the SBB sub-department with a matrix reporting line to a Business SM/AVP/VPL.

What you’ll do

• Ensure achievement of top line business targets by sourcing business through channel teams
• Build and nurture relationships with bank branches and cross-sell other products
• Handle all end-to-end activities related to the product from login to disbursement
• Liaise with various departments such as Credit and Operations to ensure smooth process flows
• Prevent or minimize fraudulent and risky proposals from entering the system
• Act as absolute owner of the mapped book and manage the customer life cycle
• Manage portfolio health, DPDs, and timely interest servicing
• Effectively use digital platforms like Project Neo, STP journeys, Business App, and Siddhi to extend faster and better customer experience

What you’ll bring

• Graduation or post-graduation from a recognized institute
• 5 to 8 years of relevant experience
• Strong sales orientation
• Knowledge of regulatory guidelines and norms
• Capability to handle pressure and meet deadlines
• Strong risk and compliance mindset
• Adept at communication and interpersonal skills
• Proficiency in managing complex client relationships and diverse stakeholders

Skills

Education

Graduation/post-graduation from a recognized institute