Customer Logistics Manager

About the role

Roche seeks a Customer Logistics Manager in Mumbai to oversee in-country distribution and Order-to-Cash, ensuring timely delivery of innovative medicines to customers and patients. Day-to-day, you will manage supply chain activities, partner with the Country Supply Manager on replenishment, implement SOPs and cost-to-serve models, and collaborate with local and global stakeholders to meet OTIF targets. This full-time role operates within Roche’s end-to-end supply chain operating model.

What you’ll do

• Ensure in-market supply on time, in full, at the right quality and cost
• Enable sustainable supply of medicines through smooth transacting along a robust CFA management process and timely Order Execution Delivery
• Ensure License to operate for supply chain order-to-cash and Import & custom duties processes
• Partner with the Country Supply Manager for upstream replenishment coordination from the central packaging site, including exception management
• Implement and monitor an efficient cost-to-serve model (including KPI metrics) and ensure OTIF targets are met
• Manage contracts and optimize performance with supply chain service providers, including establishing and monitoring KPI metrics
• Build strong, sustainable relationships with Warehouse/CFA service providers and conduct training for strict SOP adherence
• Define and implement SOPs for CFA management, build performance evaluation parameters, and monitor warehouse/distribution/logistics service provider operational costs

What you’ll bring

• Bachelor’s degree or degree in Supply Chain Management
• 10+ years of experience in operations within GMP production environments
• Proven expertise in distribution planning and supply chain planning
• Deep understanding of the distribution environment including Imports, Customs Authority regulations, transportation, health authority regulations, GXP, and country infrastructure
• Knowledgeable of SAP (SD module)
• Strong business, logistics, and supply chain acumen
• Fluent communication skills in English
• Excellent cross-functional collaboration and execution skills

Nice to have

• MNC experience preferred
• Experience in new planning system startup readiness and ramp up

Skills

Education

Bachelor’s degree or degree in Supply Chain Management