Assistant Manager, Logistics & Customer Service

About the role

Glanbia Nutritionals Manufacturing Facility in Sanand, Gujarat focuses on producing high‑quality nutraceutical products. The Assistant Manager, Logistics & Customer Service owns secondary logistics execution and customer service operations, coordinating order fulfilment, dispatch planning, and trade‑partner communications. Based on‑site in Sanand with a 6‑day work week, the role offers free AC transportation, paid leave, accident insurance, and professional training programs.

What you’ll do

• Own order‑to‑dispatch cycle for all trade customers, validating purchase orders and coordinating with supply planners
• Plan truck requirements, coordinate with approved transporters, track shipments and ensure proof‑of‑delivery
• Serve as primary point of contact for trade customers on logistics and service matters, handling order confirmations and escalations
• Manage customer claims, returns and damaged goods, initiating credit or replacement processes
• Publish weekly dispatch plans and stock allocations, flagging constraints and escalating supply risks
• Monitor transporter SLAs, conduct performance reviews and recommend changes
• Track and report Order Fill Rate, OTIF, claims TAT and DC utilization KPIs to leadership
• Identify and implement process improvements to reduce lead time and enhance customer experience

What you’ll bring

• Graduate degree
• 5-7 years logistics or customer service experience in FMCG or nutraceuticals
• Management qualification in Supply Chain, Logistics, Marketing or Business Management preferred
• Proficiency with SAP, SAP B1 and transport management systems

Skills

Benefits

• Free air‑conditioned transportation to the factory
• Paid leave
• Tea/coffee and canteen facilities
• Accident insurance
• Provision for bonus and gratuity
• Training programs for professional advancement