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Hiring companyA.P. Moller - Maersk
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Lead Logistics Customer Experience & Operations Specialist
Chennai,India Full-time On-site
About the role
Maersk GSC (India) Logistics team ensures end‑to‑end reverse logistics execution for global customers. The Lead Logistics Customer Experience & Operations Specialist manages shipment tracking, KPI reporting, and stakeholder communication while handling air freight returns and warehouse inventory in a high‑volume environment. Based in Chennai, India, on‑site with rotating 6 PM‑3 AM shifts, relocation assistance available.
What you’ll do
- Execute end‑to‑end SCM operational activities including shipment tracking and milestone updates
- Support 3PL/4PL workflows and vendor coordination
- Maintain KPI reports and ensure timely customer communications
- Handle exception management and RCA preparation
- Maintain SOPs, trackers, and process documentation
What you’ll bring
- 3-5 years reverse logistics experience
- Air freight coordination experience
- Warehouse inventory management background
- Hands‑on SAP transaction experience
- Advanced MS Excel skills
Nice to have
- Macros creation knowledge
- Power BI familiarity
- Power Automate exposure
- AI tools reporting automation preferred
Skills
Reverse LogisticsAir FreightSAPExcelPower BIPower AutomateCustomer CommunicationKPI Reporting
Education
Graduate