LS
Hiring companyLondon Stock Exchange Group (LSEG)
Active listing
Senior Associate, FX Client Support
Mumbai,India,India Full-time On-site
About the role
Global FXAll Support Team at LSEG provides the leading electronic trading platform for financial institutions. The Senior Associate delivers technical support, troubleshooting network, FIX connectivity, STP and trading workflow issues, and collaborates with product, technology, network and operations teams to resolve client incidents. Mumbai, India, on-site, 3 days onsite per week.
What you’ll do
- Provide technical support for FXAll clients, ensuring timely resolution of incidents and service requests
- Troubleshoot network, connectivity, STP and trading-related issues using diagnostic tools and logs
- Collaborate with Product, Technology, Network and Operations teams to investigate and resolve client issues
- Perform root cause analysis and identify technical solutions for complex client problems
- Communicate effectively with internal and external stakeholders, including senior client contacts
- Monitor support cases to ensure adherence to SLAs and high customer satisfaction
- Contribute to process improvements, automation initiatives and knowledge management activities
What you’ll bring
- Experience in Technical Support, Application Support, Production Support or Customer Support within Financial Services or FinTech
- Exposure to Capital Markets, Foreign Exchange (FX) or Electronic Trading
- Experience using CRM platforms such as Salesforce (advantage)
Skills
Technical supportNetwork troubleshootingFIX connectivityAPI integrationApplication performanceTrading workflowsStakeholder managementRoot cause analysis