H
Hiring companyHackerRank
Active listing
Customer Account Manager, SMB
Bangalore,,India Full-time Hybrid
About the role
Customer Success team at HackerRank drives adoption of its skill‑based hiring platform for developers. The Customer Account Manager, SMB builds tailored account strategies, leads renewals and expansion, and partners with HR and technical stakeholders to ensure hiring goals are met. Bangalore, hybrid work model, relocation assistance available.
What you’ll do
- Own a book of business driving adoption, engagement, and growth
- Build tailored account strategies to achieve hiring and talent development goals
- Act as strategic advisor, leading customer and internal teams to remove roadblocks
- Cultivate executive and stakeholder relationships as a critical workforce partner
- Proactively manage customer health with check‑ins, QBRs, and success planning
- Maintain accurate forecasts and pipeline visibility
What you’ll bring
- 3+ years B2B SaaS sales experience
- Resilient and persistent mindset
- Customer‑centric approach
- Collaborative across teams
- Familiarity with developer hiring or technical assessments
- Engage HR/Talent and technical decision‑makers
Skills
Account ManagementB2B SaaSCustomer SuccessStrategic AdvisoryRenewalsUpsell