Account Manager II

About the role

Managed Services Business Partner team at UKG focuses on ensuring consistent service delivery and high customer satisfaction for the workforce operating platform. The Account Manager II supports senior Business Partners by maintaining account documentation, tracking activities, and assisting with reporting and communication to strengthen customer relationships. Based in Noida, India, this on-site role involves close collaboration with internal teams and customers to monitor account health, manage escalations, and drive continuous improvement.

What you’ll do

• Establish partnerships with Managed Services and support teams to monitor account health
• Respond to customer and internal escalations, coordinating resources to resolution
• Gather and validate data for Quarterly Business Reviews and prepare presentation materials
• Monitor client service requests, proactively escalating stalled items
• Engage with customers to strengthen partnerships and support long-term account health
• Track contract renewals, flagging upcoming dates and potential risks
• Document activities in internal trackers ensuring accuracy
• Identify recurring service themes to support continuous improvement

What you’ll bring

• 2-3 years operations support or account coordination experience
• Strong organizational and documentation skills
• High attention to detail and data accuracy
• Excellent written and verbal communication

Nice to have

• Experience with SaaS, payroll, or HR technology environments
• Familiarity with Gainsight, ServiceNow, Monday, or SharePoint

Skills