Account Manager / Customer Success Manager, Jewelry

About the role

Frontier at Fresh Prints helps companies build full-time, cross-functional teams abroad. As an Account Manager / Customer Success Manager for the jewelry client EverSpark, you will guide customers through the custom jewelry design and manufacturing workflow, handling inquiries, gathering requirements, and coordinating with CAD and production teams. This remote role works US business hours from India or the Philippines.

What you’ll do

• Manage inbound customer requests for custom jewelry pieces
• Serve as primary point of contact for assigned accounts
• Gather and clarify design requirements, translating them into internal instructions
• Coordinate with CAD, production, and operations teams to track order progress
• Maintain accurate notes in internal systems and follow up on pending approvals
• Escalate production or technical issues as needed

What you’ll bring

• 2+ years experience in customer success or account management
• Excellent written and spoken English
• Highly organized and detail‑oriented
• Tech‑savvy and quick to learn new systems
• Strong problem‑solving and ownership mindset
• Ability to work US business hours

Nice to have

• Experience in jewelry, diamonds, or luxury products
• Familiarity with custom product manufacturing workflows
• Experience with SaaS platforms or B2B marketplaces

Skills