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Hiring companyDozee
Verified today
Technical Support Specialist
Bangalore,Karnataka,India Full-time On-site
About the role
Technical Support Specialist on Dozee's Technical Support team, supporting AI‑powered remote patient monitoring devices. Provides remote assistance to field teams, diagnosing hardware and software issues using tools like OpenObserve, Postman, MDM and internal dashboards, and collaborates with engineering and product teams to resolve problems. Bangalore office, on‑site work model, relocation assistance available.
What you’ll do
- Diagnose and troubleshoot hardware/software issues remotely via Slack, WhatsApp, calls or email
- Use diagnostic tools and dashboards to assess device logs and system data
- Guide field staff through temporary fixes and provide clear instructions
- Escalate complex issues to engineering, hardware and product teams
- Analyze recurring issues and suggest product reliability improvements
- Collaborate with on‑field teams to resolve internet and Bluetooth connectivity problems
What you’ll bring
- 1–3 years technical support or device troubleshooting experience
- Degree or diploma in Electronics, Computer Science, Engineering or related field
- Proficient with diagnostic tools and basic coding
- Experience with APIs and data integration
- Strong problem‑solving and analytical abilities
- Excellent verbal and written communication
Nice to have
- Experience with medical or healthcare technology
- Familiarity with Dozee or similar RPM devices
- Knowledge of ticket management systems
- Understanding of network, MDM, Android OS, Linux, Bluetooth connectivity
Skills
Remote troubleshootingDiagnostic toolsAPI integrationNetwork connectivityHardware diagnosticsLinux administrationAndroid OSCustomer communication
Benefits
- Health AI-driven mission to improve patient outcomes
- Fast‑paced, collaborative remote team environment
- Opportunity to work on cutting‑edge contactless monitoring technology