About the role

NTT DATA is seeking a Technical Specialist – MS, Security to support field engineers and product support personnel in Chennai, India. The role involves diagnosing, troubleshooting, and repairing complex electro/mechanical equipment, computer systems, software, and networked/wireless systems. Responsibilities include configuring and testing client infrastructure, applying monitoring tools, logging incidents, escalating support calls, and providing onsite technical support. The specialist will also conduct monthly incident reviews, recommend quality improvements, and identify automation opportunities. Candidates should have experience with Managed Services, ITIL processes, and vendor collaboration, along with strong communication, planning, and client‑centric skills. The position is full‑time, on‑site, and requires a degree or advanced diploma in IT/Computing.

What you’ll do

Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
Perform necessary checks, apply monitoring tools and respond to alerts
Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
Assist in analyzing, assigning, and escalating support calls
Investigate third line support calls assigned and identify the root cause of incidents and problems
Report and elevate issues to 3rd party vendors if necessary
Provide onsite technical support to clients and provide field engineering services to clients
Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
Proactively identify opportunities for work optimization including opportunities for automation of work

What you’ll bring

Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Skills

Experience with ITIL processesExperience with Managed ServicesExperience working with vendors and/or 3rd partiesAbility to communicate and work across different cultures and social groupsAbility to plan activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interruptingAbility to adapt to changing circumstancesAbility to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Education

Advanced diploma or degree in IT/Computing

About the role

What you’ll do

What you’ll bring

Skills

Education

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