JP
Hiring companyJio Platforms Limited
Verified today
Resident Engineer Entry Service Assurance
Ahmedabad, Gujarat, India Full-time On-site
About the role
Customer Service Experience team at Jio Platforms ensures high availability and performance of service links. The Resident Engineer Entry Service Assurance works with internal stakeholders and customers to resolve service requests, coordinate fault resolution, monitor link status, and produce SLA reports. Ahmedabad, on-site, Full-time.
What you’ll do
- Resolve service requests with internal and customer stakeholders
- Coordinate fault resolution with ESOC, ENOC, Field, and NHQ teams
- Report link status daily, weekly, and monthly to maintain uptime
- Interact with customer IT/SPOC for service issues
- Monitor DC/DR links and escalate for restoration
- Handle customer escalations and feedback promptly
- Release fault management tracker to customers and stakeholders
- Generate SLA-bound monthly and quarterly reports
- Manage link monitoring and FT lifecycle across scenarios
What you’ll bring
- 5-7 years experience
- BE/BTech/Diploma
Nice to have
- Customer focused
- Good management quality
- People management
- Strong oral and written communication
Skills
Service request resolutionFault coordinationLink monitoringSLA reportingCustomer communication