JP
Hiring companyJio Platforms Limited
Active listing
Resident Engineer Entry Service Assurance
Gurugram,India Full-time On-site
About the role
Customer Service Experience team at Jio Platforms ensures reliable service assurance for enterprise customers. The Resident Engineer Entry Service Assurance coordinates with internal JIO teams and customer stakeholders to resolve service requests, monitor link status, and produce SLA reports. Gurugram, on-site, full-time role focusing on fault management and stakeholder communication.
What you’ll do
- Coordinate with internal JIO teams (ESOC, ENOC, Field, NHQ) for fault resolution
- Monitor DC/DR link status and ensure uptime
- Generate daily/weekly/monthly link status and SLA reports
- Communicate with customer IT/SPOC for service issues
- Handle customer escalations and feedback promptly
- Release fault management tracker to customers and stakeholders
What you’ll bring
- 2-5 years experience
- B.E degree
- CCNA certification
Skills
Customer FocusedPeople ManagementOral CommunicationWritten Communication
Education
Graduate (B.E)