JP
Hiring companyJio Platforms Limited
Verified today
Resident Engineer Entry Service Assurance
Bangalore,India Full-time On-site
About the role
Customer Service Experience team at Jio Platforms ensures reliable service delivery for enterprise clients. The Resident Engineer coordinates internal ESOC, ENOC, Field, and NHQ teams to resolve service requests, monitor link status, and manage fault escalations. Bangalore office, on-site work model, handling 5-7 years of service assurance responsibilities.
What you’ll do
- Resolve service requests with internal stakeholders
- Coordinate fault resolution across ESOC, ENOC, Field, and NHQ teams
- Report daily, weekly, and monthly link status
- Interact with customer IT/SPOC for service issues
- Monitor DC/DR links and escalate for restoration
- Handle customer escalations and feedback
- Release fault management tracker to customers and internal teams
- Generate monthly and quarterly SLA reports
What you’ll bring
- 5-7 years experience
- Stakeholder coordination
- Fault resolution
- Link monitoring
- SLA reporting
Nice to have
- 5-7 years experience
- Stakeholder coordination
- Fault resolution
- Link monitoring
- SLA reporting
Skills
Customer FocusManagement QualityPeople ManagementOral CommunicationWritten Communication