Lead Inside Sales Account Executive

About the role

Freshworks is seeking an Account Executive Level 2 (Lead - Inside Sales) for its CX Enterprise - NA inbound sales team, based in Bengaluru, India. The role focuses on converting a high volume of marketing-qualified leads into revenue for the North American market by owning the full SaaS sales cycle—from discovery and virtual demos to negotiation and closure. Day-to-day work includes managing the inbound pipeline, delivering tailored product demonstrations, forecasting revenue, collaborating with Marketing and Customer Success, and maintaining accurate CRM records. The position requires aligning working hours with the North American market and demands a proven track record in high-velocity B2B SaaS inbound sales.

What you’ll do

• Engage with a high volume of inbound leads from various marketing channels with speed and efficiency
• Conduct thorough discovery calls to qualify leads, uncover needs, pain points, and business objectives
• Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas
• Own the entire sales cycle from initial inquiry and qualification through demonstration, proposal, negotiation, and closure
• Deliver compelling and tailored virtual product demonstrations highlighting unique value and ROI for North American audiences
• Consistently meet or exceed individual sales targets and contribute to overall team revenue goals
• Forecast sales accurately, maintain healthy pipeline coverage, and identify upsell and cross-sell opportunities in new accounts
• Develop and nurture long-term relationships with prospects and key stakeholders, acting as a trusted advisor

What you’ll bring

• 3-7 years of proven inbound B2B SaaS sales experience with a track record of meeting or exceeding quotas
• Significant experience selling to North American clients and understanding North American business etiquette and cultural nuances
• Expertise in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads
• Strong consultative selling and discovery skills to uncover prospect needs and articulate value-based solutions
• Ability to deliver compelling, tailored virtual product demonstrations and presentations to diverse audiences, including C-level executives
• Proven objection handling and negotiation skills leading to successful deal closures
• Proficiency in pipeline management, accurate revenue forecasting, and using CRM tools such as Salesforce or HubSpot
• Outstanding verbal and written communication skills in English, with resilience, self-motivation, and autonomy to work independently

Skills