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Hiring companyAirTrunk
Verified today
Associate Director, Customer Success
Mumbai,India Full-time On-site
About the role
Customer Success team at AirTrunk drives the adoption and growth of hyperscale data centre solutions across the APAC region. The Associate Director leads multi‑billion‑dollar deals from proposal to contract, builds strategic customer relationships, and coordinates cross‑functional teams to deliver a gold‑standard experience. Mumbai, India, on‑site role with AirTrunk’s centralised customer engagement function.
What you’ll do
- Develop and implement customer success strategies aligned with company objectives
- Lead multi‑billion‑dollar deals from proposal development to contract execution
- Manage strategic escalations and act as first contact for customer issues
- Collaborate with cross‑functional internal teams to ensure seamless customer journey
- Provide regular customer governance updates and business reviews
What you’ll bring
- 5+ years customer success or account management experience
- 3+ years leading complex infrastructure proposals
- Strong commercial acumen and technical understanding of data centre solutions
- Proficiency in Microsoft PowerPoint and Excel
- Experience with CRM tools such as Salesforce
Nice to have
- 5+ years customer success or account management experience
- 3+ years leading complex infrastructure proposals
- Strong commercial acumen and technical understanding of data centre solutions
- Proficiency in Microsoft PowerPoint and Excel
- Experience with CRM tools such as Salesforce
Skills
customer successaccount managementproposal developmentcommercial acumendata centreSalesforceExcelPowerPoint