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Hiring companyWeekday AI

Verified yesterday

Associate Director - Customer Experience

Mumbai, Maharashtra, India Full-time On-site

About the role

Weekday AI's Customer Experience team drives enterprise client success on a modern SaaS platform. The Associate Director leads a portfolio of strategic accounts, overseeing onboarding, adoption, retention, renewals and revenue growth while acting as a trusted technical and business advisor. Based in Mumbai with on-site work, the role collaborates across Sales, Product, Engineering and Support to deliver measurable outcomes and expand customer value.

What you’ll do

  • Build trusted relationships with enterprise stakeholders
  • Own account health, adoption, retention and growth
  • Conduct executive business reviews and align platform capabilities
  • Manage account P&L, renewals and upsell opportunities
  • Lead onboarding, API integrations and technical implementations
  • Drive platform adoption via health checks and best‑practice guidance
  • Handle technical escalations with engineering collaboration
  • Provide product feedback and influence roadmap

What you’ll bring

  • 7-9 years in Customer Success or Technical Account Management
  • Experience managing enterprise SaaS accounts
  • Strong business acumen for renewals and growth
  • Proficiency with CRM platforms (Salesforce/HubSpot)
  • SQL/NoSQL and API integration experience
  • Familiarity with Conversational AI solutions
  • Ability to lead cross‑functional initiatives

Skills

Customer RetentionCRMAPI TestingSalesforceSQL/NoSQLConversational AITechnical Account ManagementKafka

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