Customer Relation Executive

About the role

Brightstone is redefining residential property management across India by enhancing resident satisfaction and property value for housing societies. As a Customer Relation Executive, you will coordinate with departments, handle complaints and feedback, conduct daily premises rounds, manage emergency responses, and support events and maintenance. This on-site role is based in Mumbai, MH, with a 48-hour scheduled work week.

What you’ll do

• Coordinating with other departments to ensure good customer experience and sharing customer feedback after every service request or complaint
• Taking daily rounds of the premises and reporting any lapses or observations to the relevant team
• Conducting timely customer feedback surveys and sharing reports with the client or management
• Responding to emergency situations as per JLL policies and contacting proper authorities when needed
• Addressing concerns through daily checking of mails for priority requests
• Receiving calls and emails from clients and ensuring closure of complaints by proper communication to stakeholders
• Helping in filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/takeover register before end of shift for all completed or pending tasks

What you’ll bring

• Ability to cooperate, coordinate, and communicate with other departments to ensure good customer experience
• Ability to take ownership of requests or complaints and ensure effective handling within TAT
• Willingness to take daily rounds of the premises and report lapses or observations to the relevant team
• Ability to conduct timely customer feedback surveys and share reports with client/management
• Familiarity with emergency response procedures and contacting proper authorities as per JLL policies
• Familiarity with lost and found procedures
• Ability to address concerns through daily checking of mails for priority requests
• Ability to receive calls and emails from clients and ensure closure of complaints through proper communication

Skills