Transportation Representative, Executive Customer Relations

About the role

Executive Customer Relations (ECR) team manages India transportation escalations, driving root cause analysis and systemic improvements. The role responds to leader inquiries, conducts detailed investigations, and presents recommendations to fix processes or technology. Remote, Telangana, India, flexible shift schedule with varying days off.

What you’ll do

• Respond to leader inquiries and resolve escalations
• Conduct detailed root cause analyses
• Identify systemic quality concerns and communicate findings
• Collaborate with cross‑functional stakeholders to implement fixes
• Manage administrative details and keep team informed

What you’ll bring

• 1+ years customer service experience
• Bachelor's degree in management, business administration, economics, engineering, or marketing
• Strong analytical and communication skills
• Experience working flexible shifts including nights, weekends, holidays
• Proactive independent work style
• Handling confidential information

Skills