Transportation Representative, Executive Customer Relations

About the role

Executive Customer Relations (ECR) team at Amazon manages India transportation escalations, developing proactive rescue mechanisms and systemic fixes. The role conducts root cause analyses, communicates findings to stakeholders, and resolves customer issues. Remote, India, virtual work model.

What you’ll do

• Respond to leader inquiries and escalation contacts
• Communicate effectively with CS and non‑CS departments
• Conduct detailed root cause analyses
• Identify systemic quality concerns and present recommendations
• Collaborate with stakeholders to implement process or technology fixes

What you’ll bring

• 1+ years customer service experience
• Bachelor's degree in management, business administration, economics, engineering, or marketing
• Strong analytical and attention to detail skills
• Excellent English written and verbal communication
• Proactive independent work style

Education

Bachelor's degree