A
Hiring companyAmazon
Active listing
Transportation Representative, Executive Customer Relations
Virtual,TS,IND Remote
About the role
Executive Customer Relations (ECR) team at Amazon manages transportation‑related escalations in India, developing proactive rescue mechanisms and systemic fixes to improve customer experience. The role conducts root‑cause analyses, communicates findings to stakeholders, and resolves escalated customer issues across shifts. Remote work from Telangana, India, with a 5‑day work week and variable days off based on shift patterns.
Skills
Customer ServiceRoot Cause AnalysisStakeholder CommunicationMicrosoft Office
Education
Bachelor's