Learning Operations Senior Analyst

About the role

Learning Operations team at Accenture drives efficient delivery of training programs and learning resources. The Senior Analyst leads end‑to‑end learning administration, manages LMS platforms (SuccessFactors, ClearXP), and mentors a team of administrators while ensuring compliance and reporting metrics. Based in Mumbai, India, onsite role with Australian shift timings (9 am‑5 pm AU time).

What you’ll do

• Lead and manage end‑to‑end learning administration activities
• Supervise and coach learning administrators and coordinators
• Plan and prioritize scheduling tasks, resources, and workloads
• Manage Learning Management Systems and related platforms
• Track, analyze, and report learning metrics and operational performance
• Collaborate with Delivery Services, Capability, BI, and stakeholders to deliver cost‑effective learning schedules
• Act as first point of escalation for operational and client issues
• Drive process improvements and operational efficiencies

What you’ll bring

• 5-8 years learning administration or operations experience
• Supervisory or mentoring experience
• Experience with LMS platforms SuccessFactors and ClearXP
• Exposure to global learning operations or shared services
• Experience with Australian client in airline sector
• Bachelor’s degree in any discipline
• Proficiency in MS Excel and MS Access
• Strong written and verbal communication

Nice to have

• 5-8 years learning administration or operations experience
• Supervisory or mentoring experience
• Experience with LMS platforms SuccessFactors and ClearXP
• Exposure to global learning operations or shared services
• Experience with Australian client in airline sector
• Bachelor’s degree in any discipline
• Proficiency in MS Excel and MS Access
• Strong written and verbal communication

Skills

Education

Bachelor's degree