Senior Identity Specialist, IGA L2 Support

About the role

Identity Governance Team at Simeio supports enterprise identity and access management operations. The Senior Identity Specialist provides Level 2 operational support for the Saviynt IGA platform, manages JML lifecycle processes, troubleshoots access issues, and handles incidents via ServiceNow and JIRA. Bangalore, on-site, full-time role with collaboration across security, infrastructure, and application teams.

What you’ll do

• Provide Level 2 support for Saviynt IGA platform
• Manage Joiner, Mover, Leaver lifecycle processes
• Troubleshoot provisioning, de-provisioning, and reconciliation issues
• Support access requests, certification campaigns, and governance controls
• Investigate integration and data issues using SQL
• Handle incidents, service requests, and changes via ServiceNow and JIRA
• Perform root cause analysis and collaborate with L3 and security teams
• Generate operational reports and maintain documentation

What you’ll bring

• 3-6 years identity governance experience
• Saviynt administration and operational support
• Strong SQL query and troubleshooting skills
• ServiceNow and JIRA incident/request management
• Knowledge of IAM concepts, RBAC, and user lifecycle
• Experience with Active Directory, Azure AD, LDAP
• Exposure to AWS cloud environments
• Analytical and stakeholder communication skills

Skills