Senior Technical Consultant – Scale Specialist Lead (Identity/Exchange – Tenant‑to‑Tenant)

About the role

Kyndryl's Scale team seeks a Senior Technical Consultant – Scale Specialist Lead (Identity/Exchange – Tenant‑to‑Tenant) to serve as the offshore specialist leader for identity and messaging readiness and remediation during Microsoft 365 tenant‑to‑tenant consolidation. Day-to-day, you provide technical authority on Entra ID readiness, identity conflict remediation, and Exchange sequencing, act as the escalation point for identity/access blockers, maintain repeatable remediation runbooks, support cutover war rooms, and coordinate with Entra Apps specialists. The role is remote and spans multiple Indian locations (Bangalore, Hyderabad, Pune, Chennai, Greater Noida), working an 8‑hour shift within a 24‑hour global follow‑the‑sun delivery model.

What you’ll do

• Provide identity and messaging readiness guidance for migration waves (entry criteria, risk assessment, mitigation planning).
• Act as escalation authority for identity/access issues impacting migrated users (authentication, policy impacts, access failures).
• Define and maintain remediation runbooks for common tenant‑to‑tenant identity and messaging blockers.
• Support coexistence and sequencing constraints, ensuring wave plans reflect technical reality.
• Coordinate with Entra Apps specialists for app access, consent and service principal dependencies that block user readiness.
• Support cutover war rooms with rapid triage and structured decision‑making.
• Ensure evidence capture for identity readiness checks and remediation acceptance.
• Maintain known‑issue catalogue and drive root cause reduction to reduce recurring blocks.

What you’ll bring

• Delivered tenant‑to‑tenant migration work impacting Entra ID and/or Exchange readiness in production (specialism mandatory).
• Strong Entra ID operational knowledge: identity lifecycle, access patterns, policy impacts, troubleshooting.
• Strong Exchange Online operational knowledge relevant to tenant transitions and user impact mitigation.
• Proven ability to create remediation runbooks and validation criteria for repeatable execution.
• Willingness to align working hours to regional cutovers (early/late calls) and support extended hours when required.
• Strong documentation discipline and evidence‑based working practices.
• Strong stakeholder management with technical and non‑technical audiences.

Skills