Lead Quality Assurance Administrator

About the role

Wells Fargo is seeking a Lead Quality Assurance Administrator in Hyderabad, India to support the performance and overall effectiveness of the team through cross-group complex quality assurance. The role involves assessing problems and issues to ensure activities follow internal and external regulatory and risk management practices, providing feedback on process improvements, and independently prioritizing work while providing day-to-day leadership and mentorship. The position also includes leading reviews, analyzing findings, and coaching lower-level analysts on quality assurance and department operations.

What you’ll do

• Support performance and overall effectiveness of team, as well as cross-group complex quality assurance and assess problems and issues to ensure activities follow necessary internal and external regul
• Provide feedback and present ideas for improving or implementing processes and tools
• Perform or guide others on complex development of new concepts, techniques and standards that require planning, evaluation, and interpretation
• Independently prioritize work and provide day-to-day-work leadership and mentorship to team
• Lead or contribute to reviews including analysis and trending of findings, proposed recommendations for change to impact future quality, test development and reporting on results
• Provide guidance and subject matter expertise to immediate team and functional area
• Coach lower level analysts on quality assurance, department operations, procedures and policies

What you’ll bring

6+ years of Quality Assurance support experience, or equivalent demonstrated through work experience, training, military experience, or education

Skills