Senior Customer Success Manager

About the role

Customer Success Team at MoEngage drives post‑sales adoption and growth for top internet brands. The Senior Customer Success Manager owns onboarding, platform adoption, and long‑term account expansion, consulting senior stakeholders on mobile ecosystem and app marketing strategies. Bengaluru, Karnataka, India – hybrid (3 days onsite per week).

What you’ll do

• Onboard customers with integration support and drive product adoption
• Serve as primary point of contact and manage account growth
• Build relationships with senior stakeholders and lead account planning
• Provide CRM and mobile marketing automation expertise
• Advise clients on effective use of MoEngage platform
• Act as product evangelist for top internet companies

What you’ll bring

• 5-7 years SaaS experience
• Deep understanding of mobile ecosystem and app marketing
• B2B SaaS background
• Experience consulting senior stakeholders
• Proven ability to drive platform adoption and account growth
• Strong written and verbal communication skills
• Empathy and client‑facing expertise

Skills

Benefits

• Work at scale with a fast‑growing, award‑winning product
• Collaborate with a diverse, inclusive global team
• Opportunities for professional growth and leadership