Senior Customer Success Manager

About the role

Customer Success team at FieldAssist, a SaaS platform enabling CPG route‑to‑market transformation. Drives customer adoption, conducts business reviews, and partners with sales to showcase product value. Works onsite in Gurugram, Haryana, India, with hybrid collaboration across product, sales, and delivery functions.

What you’ll do

• Partner with sales to deliver product demos emphasizing solution value
• Manage existing accounts, drive adoption, and conduct business reviews
• Serve as primary escalation point, troubleshoot issues, and ensure resolution
• Coach customers to become product experts and train their teams
• Oversee billing, upselling, renewals, and increase revenue per customer
• Develop customer references, case studies, and present insights to marketing
• Provide quantitative and qualitative analysis to product team

What you’ll bring

• 5+ years in customer success or account management
• SaaS experience in fast‑growing environment
• CRM/ERP experience (e.g., Salesforce, Pipedrive)
• Familiarity with supply chain data and workflows
• Basic knowledge of web technologies (HTML, SQL, API, JSON, iOS, Android)
• Proficient in Microsoft Excel and PowerPoint

Skills