QE
Hiring companyQuess Enterprise
Verified today
Senior Executive - Customer Success
India Full-time On-site
About the role
Senior Executive – Customer Success at Quess Enterprise drives client satisfaction, retention, and growth by managing key accounts, identifying upsell opportunities, and collaborating with cross‑functional teams to deliver exceptional service.
What you’ll do
- Build and maintain client relationships
- Drive customer satisfaction and retention
- Identify upsell opportunities
- Collaborate with sales and product teams
- Resolve escalated issues promptly
What you’ll bring
- Bachelor's in Business or related field
- 3+ years in customer success or account management
- Strong communication skills
Nice to have
- Experience in SaaS or tech industry
- Proven track record of client retention
- Familiarity with CRM tools
Skills
Customer relationship managementProblem solving and conflict resolutionData analysis and reportingUpselling and cross-selling techniques
Benefits
- Health, dental, vision insurance
- Retirement savings plan
- Paid time off and holidays
- Professional development budget
- Flexible work schedule