Customer Relationship Officer

About the role

Customer Relationship Officer responsible for sourcing and managing relationships with loan sourcing channels, coordinating with internal stakeholders, and overseeing end-to-end loan disbursement processes. The role requires a seasoned professional with 5-10 years of experience in customer relationship and sales team management, holding a graduate degree. The officer will lead and motivate a sales team, drive dealer empanelment, allocate resources, and ensure strict compliance with process and documentation standards. Key responsibilities include managing credit approvals, executing agreements, and maintaining high service levels across all touchpoints. The position demands strong leadership, analytical, and communication skills, with a proven track record in driving sales performance and operational excellence. The role is based in Tiruchirappalli, Tamil Nadu, India, and is a full-time, on-site position.

What you’ll do

• Motivate sales team to meet targets
• Empanel new dealers and allocate resources
• Ensure process & documentation compliance
• Execute agreements and credit approvals
• Hire, train, and develop sales staff

What you’ll bring

• 5-10 years experience in customer relationship management
• Graduate degree in any discipline

Nice to have

• Experience managing sales teams
• Knowledge of loan disbursement processes

Skills

Education

Graduate