KAM - Team Lead - Paytm Travel

About the role

Paytm Travel’s KAM Team Lead drives strategic partnerships with State Road Transport Corporations and private bus operators across Mumbai and Maharashtra. The role owns revenue targets, dynamic pricing, and operational performance, delivering insights on fares, demand patterns, and partner health. On-site in Mumbai, the position requires extensive travel within the region and collaboration with pricing, analytics, and customer support teams.

What you’ll do

• Own and drive revenue targets, load factors, and seat fill rates for assigned region
• Collaborate with central pricing and analytics teams to implement dynamic pricing strategies
• Track revenue leakage, cancellations, and penal charges; resolve issues with operators
• Benchmark fares, seat inventory, and operator quality against competitors
• Provide actionable insights on price trends, route‑level demand patterns, and consumer behavior
• Recommend product/UX changes based on operator feedback
• Monitor SLA adherence on seat confirmations, refunds, and cancellation handling
• Run regular health checks and audits on partner performance and NPS metrics

What you’ll bring

2–6 years experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships

Nice to have

Prior experience with state transport corporations or regional aggregators; strong commercial acumen; negotiation skills; data‑savvy with dashboards, Excel, BI tools; deep understanding of regional travel patterns; excellent communication in English and local language; willingness to travel extensively

Skills

Benefits

• Collaborative output‑driven program
• Cross‑sell revenue opportunities
• 360 feedback culture
• Respectful peer environment
• Opportunity to shape digital lending story