KAM - Team Lead - Paytm Travel

About the role

Paytm Travel’s KAM Team Lead drives strategic partnerships with State Road Transport Corporations and private bus operators in Jodhpur, Rajasthan. The role owns regional revenue, pricing health, and operational performance, collaborating with central pricing, analytics, and tech teams to optimize load factors and seat fill rates. It requires deep commercial acumen, data‑savvy dashboards, and strong negotiation skills, with extensive travel across the territory. On‑site work in Jodhpur with a focus on revenue growth and partner excellence.

What you’ll do

• Own and drive revenue targets, load factors, and seat fill rates for the region
• Collaborate with central pricing and analytics teams to implement dynamic pricing strategies
• Track revenue leakage, cancellations, and penal charges; resolve issues with operators
• Benchmark fares, seat inventory, and operator quality against regional competitors
• Provide actionable insights on price trends, route‑level demand patterns, and consumer behavior
• Recommend product/UX changes based on operator feedback
• Monitor SLA adherence on seat confirmations, refunds, and cancellation handling
• Run regular health checks and audits on partner performance and NPS metrics

What you’ll bring

• 2–6 years experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships
• Strong commercial acumen with negotiation experience
• Data‑savvy: comfortable with dashboards, Excel, and BI tools
• Excellent communication skills in English and local regional language
• Willingness to travel extensively across the assigned territory

Skills

Benefits

• Collaborative output‑driven program
• Cross‑sell revenue opportunities
• 360 feedback culture
• Respectful peer environment
• Opportunity to shape digital lending story