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Hiring companyAmazon
Verified 5 days ago
Support Engineer II, Payments
Chennai,TN,IND Full-time On-site
About the role
DEP team at Amazon Payments builds and maintains support engineering solutions for payment services. The Support Engineer II troubleshoots tickets, develops automation scripts in Java, Python or shell, and supports software deployments in staging and production, while mentoring junior engineers. Chennai,TN,IND, on-site.
What you’ll do
- Provide support for incoming tickets across multiple payment products
- Develop and maintain automation tools and scripts
- Support software deployments in staging and production environments
- Generate system and support status reports
- Coordinate customer notifications and workflow to meet SLAs
- Collaborate with development teams to hand off support issues and build knowledge base
What you’ll bring
- 2+ years software development or technical support
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting technical systems
- Experience with Unix
- Scripting in modern programming languages
Nice to have
- Experience with AWS
- Knowledge of networks and operating systems
Skills
JavaPythonShell scriptingAWSUnix
Education
Bachelor's degree in engineering or equivalent