CI
Hiring companyCouchbase, Inc.
Verified today
Technical Support Engineer II
Bangalore,,India Full-time On-site
About the role
Technical Support team at Couchbase, the operational data platform for AI, provides primary assistance for customers on NoSQL database deployments. The engineer troubleshoots on‑prem and cloud issues, engages via tickets and screen‑sharing, and creates knowledge‑base articles while collaborating with development engineers. Bangalore, on-site, split‑shift schedule (Sat‑Wed).
What you’ll do
- Troubleshoot customer deployments on‑prem and cloud
- Engage customers via ticketing and screen‑sharing
- Reproduce cases, write or modify code for analysis
- Develop internal and external technical articles
- Serve as single point of contact for strategic customers
What you’ll bring
- BS in Computer Science or equivalent
- 4-7 years troubleshooting backend infrastructure
- Strong Unix/Linux administration
- Familiarity with NoSQL databases
- Experience with distributed systems
- Kubernetes and Docker experience a plus
Skills
NoSQLUnix/LinuxKubernetesDockerDistributed SystemsTroubleshooting
Education
BS Computer Science