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Hiring companyFive9

Verified today

Technical Support Engineer

Bengaluru,India,India Full-time On-site

About the role

Technical Support Engineering team at Five9 provides cloud contact center support, ensuring customers can effectively use omni‑channel communication tools. The role resolves technical issues, analyzes logs, and consults with customers to implement solutions across Windows, Linux, SQL, and contact‑center platforms. Bengaluru, India, on-site, night shift schedule.

What you’ll do

  • Resolve technical issues for customers
  • Consultatively implement solutions
  • Analyze logs and troubleshoot system problems
  • Support outbound contact‑center APIs
  • Collaborate with engineering and product teams

What you’ll bring

  • 2+ years product support experience
  • Omni‑channel communication knowledge
  • Windows OS, MS SQL, IIS
  • Log analysis and troubleshooting
  • IP networking, REST APIs, Linux
  • Familiarity with contact‑center suites (e.g., Cisco UCCE, Amazon Connect)

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