About the role

Proximus Global, the combined force of Telesign, BICS and Route Mobile, delivers communications and digital identity solutions worldwide. As a Technical Support Engineer you will research, diagnose, troubleshoot and resolve customer issues, collaborating with NOC, Sales and Technical Teams and handling escalations. Based in Mumbai, India, the role follows a hybrid work model with on‑site presence and up to 10 remote days per year.

What you’ll do

Own customer issues from reporting to resolution
Research, diagnose and troubleshoot problems
Escalate unresolved issues per procedures
Provide prompt feedback to customers
Record and close issues accurately
Prepare timely reports
Document knowledge base articles
Adhere to SLA severity guidelines

What you’ll bring

1-3 years experience

Nice to have

Problem solving
Diagnose server/network alerts
Client-facing skills
Written and verbal communication
Time management
Rotational shift flexibility
Windows & Linux OS

Skills

Customer SupportTroubleshootingNetwork DiagnosticsLinux OSWindows OSTicketing toolsRotational shifts

Benefits

Global inclusive culture
Growth-focused career development
Innovation-driven projects
Hybrid flexible workstyle
Comprehensive benefits