About the role

API Customer Care team at Vonage provides cloud communications support worldwide. The Technical Support Engineer troubleshoots API and SDK integration issues, contributes to knowledge bases, and escalates bugs while working 14:30‑22:30 IST shift. Bangalore, hybrid (3 days onsite), unlimited discretionary time off and tuition reimbursement available.

What you’ll do

Investigate, troubleshoot, and resolve API/SDK technical issues
Communicate solutions to developers and non‑technical users
Document resolutions in internal and external knowledge bases
Collaborate with team to identify bugs and escalate as needed
Leverage AI tools and LLMs for log analysis and script debugging

What you’ll bring

Bachelor's Degree in Computer Science or equivalent
2-4 years technical support or customer success experience in Telecom or SaaS
Experience with APIs, SDKs, VoIP, SIP, RTP, WebRTC
Proficient in troubleshooting client/server code
Familiarity with Zendesk AI features

Skills

API integrationSDK troubleshootingVoIP protocolsWebRTCZendesk AICustomer communication

Benefits

Unlimited discretionary time off
Tuition reimbursement

Education

Bachelor's Degree