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Hiring companyHappyFox
Verified today
Technical Support Engineer
Chennai, Tamil Nadu, India Full-time On-site
About the role
Support team at HappyFox provides technical assistance for its SaaS product suite, ensuring customers quickly resolve complex issues. The Technical Support Engineer investigates root causes, drives resolutions across teams, and advises on best practices and product improvements. Chennai, Tamil Nadu, India – on-site work model.
What you’ll do
- Investigate and identify root cause of customer issues and drive resolutions
- Provide expert‑level support for escalated issues and mentor junior staff
- Manage installation, configuration, and operation of product suite and cloud deployments
- Document defects and enhancement requests on behalf of customers
- Conduct post‑mortem analysis of incidents and implement preventive measures
- Provide prompt, reliable updates to customers regarding applications
- Collaborate with internal teams in a consultative support role
- Train teams on application nuances using simulations
What you’ll bring
- 5+ years technical support experience with SaaS applications
- 1+ year L2 support experience
- Excellent written and verbal communication
- Ability to thrive in high‑pressure environment
- Passionate about learning new technologies
- Programming background preferred
Skills
SaaS supportRoot cause analysisCustomer communicationProduct configurationProcess improvement
Education
Bachelor's degree in engineering or related field