About the role

Customer Success team at Cast AI builds autonomous infrastructure solutions that optimize cloud-native environments. The Technical Support Engineer troubleshoots complex Kubernetes issues, guides customers through cloud deployments, and contributes to knowledge bases while participating in on‑call rotations. Remote work from Bengaluru, hybrid flexibility, with global collaboration and equity options.

What you’ll do

Provide deep technical guidance and support to Cast AI customers
Diagnose and resolve complex Kubernetes, networking, and storage issues
Own customer tickets from intake through resolution
Document solutions and create technical guides for internal and external use
Mentor junior team members and share expertise
Participate in on‑call rotation for after‑hours assistance

What you’ll bring

3+ years Kubernetes administration and troubleshooting
Strong Linux/Unix fundamentals
Experience with AWS, Azure, or GCP
Customer support in SaaS/cloud‑native environment
Excellent written and verbal communication
Fluent English; additional languages a plus
Bachelor's or Master's in Computer Science or related field

Nice to have

CKA or CKAD certification
Terraform certification
Cloud Architect certification

Skills

KubernetesLinuxCloud PlatformsTroubleshootingCustomer SupportDocumentationOn‑callMentorship

Benefits

Competitive salary
Equity options
Premium health insurance
Learning budget for professional development
Extra days off for work‑life balance