A
Hiring companyAmazon
Verified today
IT Support Engineer II
Bengaluru, Karnataka, IND Full-time Remote
About the role
OpsTech IT at Amazon provides nonstop global IT support to Operations, ensuring critical infrastructure runs smoothly. The IT Support Engineer II troubleshoots complex issues, leads change management, automates tools, and mentors team members. Bengaluru, Karnataka, IND, remote work model.
What you’ll do
- Troubleshoot complex IT problems without SOPs
- Plan and coordinate change management tasks
- Collaborate with internal teams or vendors on projects
- Lead continuous improvement efforts
- Audit work quality and provide feedback
- Automate manual tasks and create small tools
- Serve as first point of escalation
- Participate in hiring, training and development of others
What you’ll bring
- 4+ years IT systems or relevant production environment experience
- 3+ years corporate Windows/Mac/Linux support experience
- 4+ years technical support experience
- Bachelor's degree in IT, computer science or equivalent
- 3+ years supporting Windows server environment experience
Skills
IT supportWindowsLinuxMacAWSAutomationChange managementTroubleshooting
Education
Bachelor's Degree