GSA - Front Office

About the role

Accor seeks a GSA - Front Office professional in Jaipur, Rajasthan, India, to serve as the face of the hotel and ensure guest satisfaction. The role involves managing check-ins, handling inquiries, and maintaining service excellence standards. This is a full-time position requiring on-site work.

What you’ll do

• Greet guests and manage check-in/check-out processes
• Handle guest inquiries, requests, and complaints professionally
• Process room reservations, modifications, and cancellations
• Manage cash transactions and maintain financial records
• Maintain up-to-date knowledge of hotel services and local attractions
• Collaborate with other departments for seamless guest experiences
• Ensure front desk area is organized and presentable
• Adapt to changing priorities in a fast-paced setting

What you’ll bring

• Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience
• Excellent English proficiency (reading, writing, verbal)
• Good working knowledge of MS Excel, Word, & PowerPoint

Skills

Education

Diploma in Tourism / Hospitality Management.