A
Hiring companyACCOR
Verified today
GSA - Front Office
VIMAN NAGAR, PUNE, Maharashtra, India Full-time
About the role
Accor's Front Office team in Viman Nagar, Pune, Maharashtra, India is responsible for delivering exceptional guest experiences at the reception desk. Day-to-day duties include daily administration, meeting and greeting guests, handling queries and complaints, booking rooms, and maintaining high customer service standards. The role also involves motivating and developing the reception team, escalating matters affecting hotel interests to management, and supporting INTERREACT operations.
What you’ll do
- Handle daily administration, meeting and greeting, guest queries, complaints, and room bookings
- Maintain high standards of customer service at the reception desk to consistently exceed expectations
- Motivate and develop the reception team to ensure smooth department functioning and promote teamwork
- Escalate any matter affecting the interests of the hotel to management
- Support INTERREACT responsibilities
What you’ll bring
- Diploma in Tourism / Hospitality Management
- Excellent reading, writing, and verbal proficiency in English
- Good working knowledge of MS Excel, Word, and PowerPoint
- Ability to handle daily administration, guest queries, complaints, and room bookings
- Commitment to maintaining high customer service standards at the reception desk
Skills
MS ExcelMS WordMS PowerPointEnglish proficiencyGuest relationsReception operationsTeam leadershipMultilingual communication
Education
Diploma in Tourism / Hospitality Management