Guest Service Associate - Front Office

About the role

Accor seeks a Guest Service Associate for its Front Office team in Mysuru, India. You will manage check-ins, handle reservations, and resolve guest inquiries to ensure exceptional hospitality experiences. This full-time role requires flexibility for shifts including evenings and weekends.

What you’ll do

• Greet guests and manage check-in/check-out processes
• Address guest inquiries and resolve concerns professionally
• Process room reservations and modifications accurately
• Handle cash transactions and maintain financial records
• Collaborate with housekeeping and maintenance departments
• Provide personalized local recommendations to guests
• Maintain organized and presentable front desk area
• Adapt to changing priorities in a fast-paced environment

What you’ll bring

• Diploma in Tourism or Hospitality Management
• Minimum 1 year front office experience
• Proficiency in MS Excel, Word, PowerPoint
• Knowledge of hotel management systems
• Ability to handle cash transactions

Skills

Education

Diploma in Tourism, Hospitality Management, or equivalent qualification