Guest Service Associate (F&B Service)

About the role

Guest Service Associate (F&B Service) at Accor's ibis Mumbai Vikhroli supports the Guest Service department (Front Office and F&B Service) by delivering professional, warm guest service that meets and exceeds expectations. Day-to-day duties include greeting guests, resolving queries and complaints, taking orders, advising on menu specials, managing tables and inventory, handling luggage, and coordinating across departments. The role also covers equipment setup, safety compliance, and reporting issues to management.

What you’ll do

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
• Attend to guest complaints, requests, or inquiries regarding food and services
• Establish and maintain seamless coordination and cooperation with all departments of ibis Mumbai Vikhroli
• Identify optimal, cost-effective use of resources and educate the team on the same
• Set up all operating equipment and inspect linen and condiments before service
• Ensure familiarity with all dishes on the menu
• Clear soiled chinaware, glassware, and silverware from guest tables and re-set tables for the next arrival
• In the absence of the Assistant Manager - Guest Service, take guest orders, advise on specials menu options, and maintain control of guest and hotel accounts ensuring accurate, timely charge posting

What you’ll bring

• Proficient and professional guest service skills to meet and exceed guest expectations
• Ability to greet guests according to standards
• Capability to resolve customer queries, complaints, requests, and inquiries in a timely and efficient manner
• Strong product knowledge and selling skills to promote hotel facilities and maximize sales
• Familiarity with menu dishes, property layout, fire exits, and elevator locations
• Ability to coordinate and cooperate with all departments for productivity and guest service
• Competence to handle luggage courteously and efficiently
• Ability to maintain control of guest and hotel accounts with accurate, timely charge posting

Skills