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Hiring companyACCOR
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Front Office GSA
Coimbatore, Tamil Nadu, India Full-time
About the role
Accor’s GSA Front Office team in Coimbatore, Tamil Nadu, India delivers daily reception operations, guest services, and front desk administration for the hotel. The role handles meeting and greeting guests, resolving queries and complaints, managing room bookings and check-in/check-out, maintaining shift reports and log books, and coordinating with Housekeeping and other departments. It also supports team motivation, cost-effective resource use, and adherence to service, safety, and environmental standards. Full-time on-site position.
What you’ll do
- Handle daily administration, meeting and greeting, guest queries and complaints, and room bookings
- Maintain high customer service standards at the reception desk to consistently exceed expectations
- Motivate and develop the Reception team to ensure smooth department functioning and promote teamwork
- Escalate any matter affecting the hotel’s interests to Management
- Maintain the Front Office log book and shift reports
- Ensure swift, smooth, professional, and friendly guest check-in and check-out
- Maintain records of all banquets and other hotel functions
- Liaise with other departments, including Housekeeping for room status, to resolve day-to-day administrative and operational issues
What you’ll bring
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Well-presented and professionally groomed at all times
- Relevant Front Office experience is an asset; freshers can apply
- Bachelor Degree or Diploma in Hotel Management would be an advantage
Skills
Guest relationsFront office operationsTeam leadershipCommunicationService orientationShift reportingCross-department coordination
Education
Bachelor Degree / Diploma in Hotel Management would be an advantage